Establish the right CX strategy and improve your company's business performance with regular monitoring of instant feedback. ASAP Feedback is a powerful tool for process optimization, efficiency improvement and better management. With it, you'll improve customer satisfaction, retention, and gain the ability to respond immediately to serious issues.
With the ASAP Feedback platform, you are assured of automatic data import, global measuring, reporting in different languages and connection of outputs to your systems. Choose from our predefined solutions or take the route of a customised setup.
We will recommend the appropriate data collection method or combination of methods (online or telephone survey, sms, pop up, QR code or other). We will take into account whether you have a database and which target group you want to target.
Measure instant feedback immediately after contact with a key touchpoint or at an important stage in the customers' lifecycle. Measure satisfaction and loyalty, customer effort or business potential through a short, brief and concise questionnaire.
Ask for a feedback from those who are in daily contact with customers. Because happy employee = happy customer.
ASAP Feedback has data export to Excel, optimized dashboard for printing or integration with CRM/loyalty programs and many other useful features.
Data are available immediately after collection. See the latest results or the development over time. Filter by date of trigger, numerous criteria and use various in-built analytical tools. Manage user rights with various access levels.
Filter and sort questionnaires according to desired criteria. See all the answers and review text-based questions.
View the results for each respondent in a comprehensive form complemented by information from the CRM or other database.
Tina brings a new level of intelligence to your data. She’s SMARTER– detecting hidden patterns, SHARPER – delivering deeper insights, and FASTER – enabling quicker, more confident decisions.
Whether you’re exploring customer or employee experience, Tina works with both open and closed responses, applies the filters you set, and speaks your language. Just ask your question. Tina will deliver the answer as a clear summary, a simple chart, or even a full output in PPT, PDF, Word, or visual format.
Tina helps you see the bigger picture — and act on it:
Online surveysDistributed via customer databases or national online panels
Telephone interviewsOften combined with CAWI for broader reach and higher response rates
Website pop-upEnable instant feedback in the context of an online visit
Exit interviews (CAPI)Face-to-face interviews conducted by an interviewer using a tablet, ideal for in-store or field collection
Review scrapingAutomated collection of public feedback from sources such as Google Reviews
QR codesA quick and simple way for customers to leave feedback directly on-site
The NPS Bar is a unique project by NMS Market research that provides an overview of NPS benchmarks for 10 segments in the Czech Republic, Hungary and Slovakia. The data collection delivers more than 30,000 ratings for 300 brands on a quarterly basis. The results are continuously published in a reporting application.
Online Reviews Monitoring automatically collects feedback and reviews specific to the store from selected sources, and incorporates this data into online reporting. This means you will never miss a new online review on any of the selected platforms. The key tools are Mutli-site monitoring, AI comment analysis, Online reputation management (Email Alerts, Response options, Benchmarking, KPI monitoring) and Data integration.
Monitor your results: watch the changes in real time, connect data with information from CRM or loyalty programs, code your text responses with AI, get translations of text comments.
Improve your performance: calculate KPIs and set targets, motivate employees with the GOOD JOB tool, minimise losses and solve problems with the unique RED ALERT system that alerts you about dissatisfied customers. And last but not least, optimise processes by using the TASK MANAGER tool and make adjustments ASAP.
SimplicityShort questionnaire, fully responsive environment, high return rate
AutomationSimplification of all processes, elimination of human error, lower costs
SpeedFresh client experience, data available immediately after collection
FriendlinessInteractive applications with hierarchical approaches
AvailabilityIn London, New York or Paris - always 24/7
TransparencySummary reports and detailed analyses, sorting by various parameters
UrgencyAligning processes, motivating employees, saving a specific customer
SecurityAll data is carefully secured and protected
We explore the world around us combining cutting-edge technology with years of experience, collecting data, making sense of it and helping clients grow. We make sense.
Explore more about us