Engage with your customers and improve your products, services, management and processes.
Ever wondered how customers view your products and services? Find it out in real time and take appropriate action on multiple levels.
Engage with your customers and improve your products, services, management and processes.
Track customer experience right after it occurs and maximize customer retention.
Ask the right questions at the right time and get more relevant data from more customers at much lower costs.
Minimize losses and troubleshoot problems thanks to the unique Red Alert System, which notifies you about especially unhappy customers.
Have all the data at hand with our intelligently organized, user-friendly and highly customizable real-time reporting application.
Take advantage of artificial intelligence and let the app automatically code and evaluate textual responses.
Data are available immediately after collection. See the latest results or the development over time. Filter by numerous criteria and use various in-built analytical tools. Manage user rights with various access levels.
Filter and sort questionnaires according to desired criteria. See all the answers and review text-based questions.
View the results for each respondent in a comprehensive form complemented by information from the CRM or other database.
An attractive design in line with your corporate style together with personalized communication increases willingness to provide feedback.
Everything is tailored to your needs while utilizing the whole range of question types.
Questionnaires are automatically sent via e-mail, SMS or other tools to customers selected by predefined triggers (e.g. those who purchased goods, made a complaint, have special characteristic or behavior etc.).
Short and to the point surveys are the key to success.
Starting 1999 we aim to help our clients – the largest players on the market – to improve their customer service, to offer better services in general and attract new customers, all thanks to the marketing research we provide.
Alongside our headquarters in Prague we run a branch in Slovakia and Hungary. Furthermore, for some of our clients we've also conducted research in Poland, Hungary and Romania.
We are a member of the SIMAR organization (Association of Agencies for Market Research and Public Opinion) and ESOMAR (World Organization for Research of Public Opinion and Marketing Research).